{"id":1347,"date":"2023-10-22T08:08:38","date_gmt":"2023-10-22T07:08:38","guid":{"rendered":"https:\/\/www.fastseal.eu\/blog\/?p=1347"},"modified":"2023-11-20T11:23:36","modified_gmt":"2023-11-20T11:23:36","slug":"report-issue","status":"publish","type":"post","link":"https:\/\/fastseal.eu\/blog\/report-issue\/","title":{"rendered":"Report issue"},"content":{"rendered":"\n

When a problem is found, it can be reported.<\/p>\n\n\n\n

Creating a report will ensure our development team receives all the needed information to replicate a issue and to correct it if needed. The report issue button is located on the lower right side of all profiles:<\/p>\n\n\n

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\"\"<\/figure>\n<\/div>\n\n\n

After pressing the report issue button, the following window is shown:<\/p>\n\n\n

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\"\"<\/figure>\n<\/div>\n\n\n

Simply place your email on location (1)<\/strong> so that we can reply directly to the person that is making the report, provide a description on (2)<\/strong> and simply press (3)<\/strong> to send the report.<\/p>\n\n\n\n

Making the report will also send your machine configuration and your tool database, so that we can simulate almost the issue in our work bench.<\/p>\n\n\n\n

Report size is larger than expected<\/h3>\n\n\n\n

The report will send the current machine configuration including the tooling set<\/strong>. The tooling set will also be sent with the tool images that might be larger than expected and therefor generate a report that exceeds the limit size.<\/p>\n\n\n\n

How to check the current tool set size<\/h4>\n\n\n\n

To fix this situation, on the tool management window, the current tool size is displayed:<\/p>\n\n\n

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\"\"<\/figure>\n<\/div>\n\n\n

The background of this value (in this case yellow) indicates if the size is under expected values.<\/p>\n\n\n\n

If this value is larger than a determined value, it becomes more red.<\/p>\n\n\n\n

How to reduce the tool set size<\/h4>\n\n\n\n

There are two ways to reduce the tool set size:<\/p>\n\n\n\n

    \n
  1. Pressing the compress icon near the value (this button is only available if the size is higher than expected)<\/li>\n\n\n\n
  2. Browse your tools and check those with manually added images. Reduce the image dimensions so that they have a recommended resolution of 100×100 ensuring that their size is under what is expected<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    When a problem is found, it can be reported. Creating a report will ensure our development team receives all the needed information to replicate a issue and to correct it if needed. The report issue button is located on the lower right side of all profiles: After pressing the report issue button, the following window … <\/p>\n

    Continue reading “Report issue”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,29],"tags":[108,109,107],"class_list":["post-1347","post","type-post","status-publish","format-standard","hentry","category-features","category-information","tag-error","tag-problem","tag-report-issue","entry"],"_links":{"self":[{"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/posts\/1347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/comments?post=1347"}],"version-history":[{"count":3,"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/posts\/1347\/revisions"}],"predecessor-version":[{"id":1538,"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/posts\/1347\/revisions\/1538"}],"wp:attachment":[{"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/media?parent=1347"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/categories?post=1347"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/tags?post=1347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}