{"id":819,"date":"2022-11-15T11:04:13","date_gmt":"2022-11-15T11:04:13","guid":{"rendered":"https:\/\/www.fastseal.eu\/blog\/?p=819"},"modified":"2023-02-09T08:00:26","modified_gmt":"2023-02-09T08:00:26","slug":"remote-assistance","status":"publish","type":"post","link":"https:\/\/fastseal.eu\/blog\/remote-assistance\/","title":{"rendered":"Remote assistance"},"content":{"rendered":"\n

To receive remote assistance, a valid subscription<\/a> must be active. Please ensure that your company is eligible before<\/strong> requesting the assistance.<\/p>\n\n\n\n

Remote assistance have a cost based on time. Please refer to remote assistance cost<\/a> before requesting it.<\/p>\n\n\n\n

What is needed?<\/h3>\n\n\n\n
    \n
  1. A windows 10 or 11 PC<\/li>\n\n\n\n
  2. Google Chrome browser<\/li>\n\n\n\n
  3. Chrome remote desktop installed – see instructions below<\/li>\n<\/ol>\n\n\n\n

    How to install chrome remote desktop?<\/h3>\n\n\n\n

    Since November 2022 we started to use a completely free tool, widely available that is fast and secure, from Google. It is called chrome remote desktop<\/strong>. Check the following detailed instructions to install it.<\/p>\n\n\n\n

    <\/p>\n\n\n\n

    It is very easy to install the remote desktop from Google.<\/p>\n\n\n\n

      \n
    1. Open chrome as administrator. To do this right click on chrome and select “Run as administrator”:<\/li>\n<\/ol>\n\n\n\n
      \"\"<\/figure>\n\n\n\n
        \n
      1. With chrome browser, go to: remotedesktop.google.com<\/a>. A similar screen to the one below should appear.<\/li>\n<\/ol>\n\n\n\n
        \"\"<\/figure>\n\n\n\n

        2. Select share my screen<\/strong> as you will be the one that is requesting assistance<\/p>\n\n\n\n

        3. Probably you will be requested to install the Chrome Remote Desktop application. Do so as it will add more options and flexibility<\/p>\n\n\n\n

        \"\"<\/figure>\n\n\n\n

        4. After installed the application starts with a similar screen to the following image. Select the share this screen<\/strong>:<\/p>\n\n\n\n

        \"\"<\/figure>\n\n\n\n

        5. The first time this is selected it requests permission so that the chrome remote desktop extension for chrome can actually share your screen data. Press add extension<\/strong> to continue:<\/p>\n\n\n\n

        \"\"<\/figure>\n\n\n\n

        6. To finish a 12 digit code will be generated that you need to share with us to receive the assistance. Basically this code informs the chrome remote software about your machine details so that a secure connection can be established:<\/p>\n\n\n\n

        \"\"<\/figure>\n\n\n\n

        The first time a bit of steps are needed, but after installed it can be easily reopened from the chrome extensions on the top bar:<\/p>\n\n\n\n

        \"\"<\/figure>\n\n\n\n

        If you need to reopen chrome, open it as administrator, like before:<\/p>\n\n\n\n

        \"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

        To receive remote assistance, a valid subscription must be active. Please ensure that your company is eligible before requesting the assistance. Remote assistance have a cost based on time. Please refer to remote assistance cost before requesting it. What is needed? How to install chrome remote desktop? Since November 2022 we started to use a … <\/p>\n

        Continue reading “Remote assistance”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28],"tags":[],"class_list":["post-819","post","type-post","status-publish","format-standard","hentry","category-tutorials","entry"],"_links":{"self":[{"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/posts\/819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/comments?post=819"}],"version-history":[{"count":7,"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/posts\/819\/revisions"}],"predecessor-version":[{"id":1055,"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/posts\/819\/revisions\/1055"}],"wp:attachment":[{"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/media?parent=819"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/categories?post=819"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fastseal.eu\/blog\/wp-json\/wp\/v2\/tags?post=819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}